In most cases, the issue is software-related rather than a hardware malfunction, so there's no need for in-person assistance. With remote support software, an IT technician can examine the customer's machine through virtual access established through a cloud gateway. If the technician fails to fix the problem in the first session, then the issue can be categorized as a hardware malfunction, only then requiring a physical inspection of the computer. Remote Support has broken new ground when it comes to faster issue resolution.

Remote support sessions can either be an on-demand support session or unattended access session depending on the presence of a person at the remote end.

On-demand Remote Support

On-demand remote support for IT is the assistance technicians offer to remote customers when someone is present at the customer's end to attend the session. Technicians can either initiate a session instantly or schedule a time that's more convenient.

Screen sharing

Assist enables quick and secure screen sharing so technicians can share their computer screen with remote end users. Technicians can use this feature to provide a demonstration when required.

Unattended Remote Access

Unattended remote access is access to a remote computer without an a person at the remote end. With unattended access, issue resolution, patch, software updates, and a whole lot of other activities can be achieved in a customer's idle time without asking them to take time out of their workday for the session.

Solutions we offer

Remote IT support

Managing and resolving remote IT support requests are crucial parts of an organization's day-to-day routine. These processes can be streamlined using Zoho Assist, cloud-based remote support software. Assist empowers technicians to instantly connect with customers and provide support whenever needed.

Remote management

Ensure your team's devices and operating systems are up to date with Zoho's remote management software. Connect with your colleagues using the remote support tool to help them resolve issues quickly and contribute more time towards work.

Remote work

Work from home (or any location) seamlessly with Zoho Assist's gateway servers around the globe. This contributes towards increased productivity and organized workflows.

Help desk integrations

Zoho Assist easily integrates with multiple help desk and service desk applications, such as Freshdesk, ServiceNow, Jira, Zoho Desk, Zendesk, and more to help IT teams save time switching between applications.

APIs for OEM integration

With the REST API based on OAuth 2.0, you can efficiently integrate your own applications with Zoho Assist.

Mobile SDK

Creating rebranded mobile applications is easier with our mobile software development kit for Android and iOS devices. Zoho Assist's remote support service can be incorporated into the application you build using the API.